I have read Chris Lema’s article on the new improvement Godaddy is making in its turnaround drive. Being a consistent Godaddy customer over the years has been quite an experience. I refer all my clients first to Godaddy and then to other webhosting firms. Why; because I’m familiar to Godaddy, my websites run on Godaddy, I know the interface, Cpanels and the environment.
As a developer who build sites for clients, I get to do the backend jobs, configure hosting, link the domain names, setup the emails and whatever task is needed to get the site on live. Most of my clients hardly have anything to do with the Godaddy account. All they want to see is a site that is up and running. I must confess Godaddy does that very well. Low downtime, secure server, quality hosting and what else could I ask for.
The good thing is I get the credit for a job Godaddy did because they did it so well.
You see my clients are happy when they see their site performing well. On the other side, sometimes I’m not. My own job could be so frustrating all because of Godaddy. The same company that put smiles on my clients face could be a real bottleneck and present frustrating episodes for my work.
And where do you think that happens most – Support. See what Brad Cook has to say.
When I’m stuck, the last thing I want is not been able to reach my hosting provider. Agreed the phone in system works. From a developer point of view; I’m not used to calling for support. I prefer sending an email or logging a ticket. Sometimes not necessarily because of the high phone bills I pay when waiting on the queue. But for reference sake. I’m stuck with an issue, I knew I had encountered this problem sometimes ago but because it was a phone conversation I just can’t fanthom how I got it solved the other time.
Now how about the chat system, it hardly ever works. For a company like Godaddy, it beats my imagination that the chatting platform does not even allow me to email a copy of the conversation to myself. Really disappointing. I’ve been wondering why Godaddy choose to be different for the worse.
The bottom lime is Godaddy is good for my clients but could be crappy when I’m doing my job. Why shouldn’t my interest be included in the whole scheme. I brought the customer to Godaddy in the first case.
Godaddy closed it ticketing system in favour of the two options above. I wonder if adequate feedback has been gotten and it favoured such a move. Personally to me, It seems Godaddy is moving towards serving the end-user[Website owners] and not the agent user[developers like me].
You could take a cue from Godaddy, does your strategy favour the end-users [direct customers] and ignore the agent-user [intermediaries who use your product for their clients]. I’d really love to hear your views.
Most of the times, Zion peers at the computer screen, tweaking codes, analysing and calculating figures, manipulating the screen and digging deep into the World Wide Web. A combination of many different things in one thing. You don’t have to bother understanding that.